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Checking If Your Alerts Are Set Up For You And Your Customer

 In order to receive alerts you must have a customer and search created. If you do not, please see the link below:

 

https://olr.zendesk.com/entries/97955696-Setting-Up-Nightly-Listing-Alerts-For-You-and-Your-Customer

 

You can go into each search for your customer and select to receive or stop receiving alerts. Below are the instructions on how to check if you have an alert set up:

 

1) Sign into OLR

2) Go to My Customers - View Customers

3) Select the Click to open sign on the left side of your customer’s name

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4) Select the edit search button for your customer's search

5) Check the box Notify Agent Via Email / Notify Customer.

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 6) Save Search

 

* When you no longer want to receive alerts again, you can go back and uncheck the box to Notify Customer or Notify Agent.

 

Screencast: https://olr.viewscreencasts.com/embed/72765001943e4bbf97264bd743a89fea

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