To receive alerts, you must have a customer and search saved. If you do not, please see the link below:
You can go into each search for your customer and select to receive or stop receiving alerts. Below are the instructions on how to check if you have an alert set up:
1) Sign in to OLR
2) Go to My Customers - View Customers
3) Select the expand icon on the left side of your customer’s name
4) Select the edit search button for your customer's search
5) Check the box Notify Agent Via Email / Notify Customer.
6) Save Search
* When you no longer want to receive alerts again, you can go back and uncheck the box to Notify Customer or Notify Agent.