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What is the difference between Attended Lobby and Full Service?

Q:  What is the difference between Attended Lobby and Full Service?

 A:  The service level is grouped in four different categories. 

 

1) A full service building has both a doorman and a concierge (2 employees or more in the lobby)

2) A building with an attended lobby has one person (full time or part-time doorman, concierge, elevator operator, security guard, or virtual doorman) in the lobby. 

       **Full service buildings will also appear under attended lobby.

3) Unattended lobby is a building with a voice, video or buzzer system in the lobby.

4) Virtual doorman is a building with only a virtual doorman in the lobby. A virtual doorman uses cameras and an Internet connection that sends the images to a monitoring center, a virtual doorman can see and talk to someone at the door, but the doorman can only be heard.

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