Q: What is the difference between Attended Lobby and Full Service?
A: The service level is grouped in four different categories.
1) A full service building has both a doorman and a concierge (2 employees or more in the lobby)
2) A building with an attended lobby has one person (full time or part-time doorman, concierge, elevator operator, security guard, or virtual doorman) in the lobby.
**Full service buildings will also appear under attended lobby.
3) Unattended lobby is a building with a voice, video or buzzer system in the lobby.
4) Virtual doorman is a building with only a virtual doorman in the lobby. A virtual doorman uses cameras and an Internet connection that sends the images to a monitoring center, a virtual doorman can see and talk to someone at the door, but the doorman can only be heard.