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Adding, Removing And Reactivating Agents In Company

Adding an Agent

  1. Login to OLR as the company administrator.

  2. Go to My Home > Administration.

  3. Click on Company Roster.

  4. Top-right click the link titled “Add New Agent”.

  5. Enter the required fields to highlighted in pink.

  6. Once the agent is added successfully, you will have the ability to send an email with their user name and password. You will also have the option to receive their username and password as well.

Screencast: https://olr.viewscreencasts.com/embed/420291ee661c4b128ac4c8bbaad8597b

 

 

Removing an Agent

  1. Login to OLR as the company administrator.

  2. Go to My Home > Administration.

  3. In the search box, type the name of the agent you would like to deactivate.

  4. Click on the agent’s name from the drop down menu.

  5. Under Actions, click on the red X button to deactivate the agent.

  6. Click on Submit on the confirmation page.

Screencast: https://olr.viewscreencasts.com/embed/592546fe13f246f6bb3e9f9d47e30e01

 

 

Reactivatiing an Agent

  1. Login to OLR as the company administrator.

  2. Go to My Home > Administration.

  3. Click on Company Roster.

  4. Top-right click the link titled “View Inactive Agents”.

  5. Under Actions, click on the green circle button to reactivate the agent.
  6. Click on Submit on the confirmation page.

Screencast: https://olr.viewscreencasts.com/embed/88b7368e91f44c8e85fd98cd840e7fc8

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